A service of assistance, consisting of highly specialized experts constantly updated on the new technologies will be at your disposal to help you deal with any need.
In the after-sales period, we set up a training process for our clients and deliver all the tools necessary to support them during the use of our machines.
Remote assistance is also available through the use of vision googles and 3D Design without the need to physically go to the site.
V-Shapes offers all the technical support necessary to help and support its clients promptly. We provide simple, practical tools for training in the field, followed by expert personnel certified by V-Shapes.
Augmented and virtual reality are also used in training and maintenance. Thank to these tools we are able to train directly on the delivered packaging machine without the need to physically go to the site.
In V-Shapes, we specialised in Remote FAT (Factory Acceptance Tests) to verify that the systems meet the requirements, bypassing the global restrictions on international travel.
After the period of restrictions due to the anti-COVID19 safety measures, we tested and succeeded in managing the whole process remotely.
From digital commissioning to FAT and after-sales maintenance, V-Shapes guarantees the direct intervention of an expert remotely to solve malfunctions and reactivate production as quickly as possible.
V-Shapes guarantees the spare parts for the automatic packaging produced machines.
V-Shapes packaging machines are built using 80% standard parts available on the market, which means that it is extremely fast to obtain spare parts promptly whenever clients need them.
We want all our customers to have the best assistance, guaranteeing rapid supplies of replacement materials and reducing work stoppages to a minimum.
At any time, our after-sales service team will be able to supply replacement parts with the most rapid delivery time. Our team specialized in after-sales service is always available to guarantee the best service for your machine.
With V-Shapes it will be really easy to keep annual expenses for plastic material under control. We are direct and sole suppliers for the plastic film used in the machines for producing V-Shapes.
This enables us to guarantee to all the clients who stipulate a V-Shapes contract with us a high quality of plastic materials and a reductions of costs per unit, which means that costs are fixed and there won’t be any surprises for the duration of your contract.
The supply of packaging film includes all the material for the front and back of the pack with barrier in both EVOH standard and ALU to satisfy the different requisites for every product. Thanks to the partnership with SIHL and their in-depth knowledge of functional films for aq-inkjet we are able to offer materials granting great interaction with V-Shapes’ machinability and packaging process. With ARTYSIO range, Sihl provides solutions for recyclable polypropylene substrates. In addition to the excellent printability in aqueous inkjet, Sihl materials offer outstanding sealing properties to provide the best protection with barrier properties tailored to the filled product.
This service is applied for the entire duration of the contract of loan (from a minimum of 1 year to a maximum of 5) in order to guarantee a fixed price for the plastic material*.
* Updated at the end of every year based on the Platz index.
We supply a direct and complete service for the European market, guaranteeing direct control of the technical and qualitative aspect of the material supplied.
